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Production Status
Production Status
Production Status
This page contains all the key information about production and fulfillment. Please contact customer care ONLY if your question is not answered here. We are shipping many thousands of pre-order products to many thousands of customers. Many of you, very reasonably, contact customer care repeatedly to ask about status - which can mean thousands of support tickets that block our team from answering specific questions that require swift action.
Our aim is for this updated status page to help with all of your production status questions.
This page contains all the key information about production and fulfillment. Please contact customer care ONLY if your question is not answered here. We are shipping many thousands of pre-order products to many thousands of customers. Many of you, very reasonably, contact customer care repeatedly to ask about status - which can mean thousands of support tickets that block our team from answering specific questions that require swift action. Our aim is for this updated status page to help with all of your production status questions.
This page contains all the key information about production and fulfillment. Please contact customer care ONLY if your question is not answered here. We are shipping many thousands of pre-order products to many thousands of customers. Many of you, very reasonably, contact customer care repeatedly to ask about status - which can mean thousands of support tickets that block our team from answering specific questions that require swift action.
Our aim is for this updated status page to help with all of your production status questions.
Which products are currently shipping?
Products available for immediate delivery
These products are in stock and ship immediately from our fulfillment center or from Amazon:
Lux USB-C to USB-C Alpine White
Lux USB-C to Lightning* Alpine White
USB-A adapters
Lux USB-C to USB-C Limited Edition Persian Red
Lux is America’s highest-rated smartphone cable, consistently achieving 4.8 stars on Amazon.
*Note: Apple is phasing out support for Lightning, and Lightning components will increasingly be in short supply.
Pre-order products shipping now
These products are in production and shipping to pre-order customers. These are items in high demand with limited supply, and pre-orders ship according to a batch schedule (see below).
Alpine White and Forest Green* Extreme with Jumpers**
Alpine White and Forest Green Life
Alpine White and Forest Green Air
We finally have our first batch of Forest Green chargers for our earliest supporters. Currently, we are only able to ship these to supporters who joined us during our initial launch in 2017. If you pre-ordered Forest Green more recently, please let us know if you would like a more rapid delivery of Alpine White.
*Note: Due to limited supplies we are currently only able to ship one Extreme per Pro Kit. If your special Pro Kit deal includes two Extremes, you will receive the second Extreme when the rest of your kit ships.
Pre-order products not yet shipping
Heathrow Pro
Heathrow Go
Heathrow Premium Travel Essentials Kit
Lux Pro
Lux Ultra
Wall
Road
Time
Powerbrick
Powerbrick Pro
Most manufacturing companies get to iron out their manufacturing challenges behind closed doors - and they release them only once their production issues have been resolved. Because we’re small and cash constrained, we at MAGFAST have to complete our final production engineering only after we start taking preorders. That puts our teething troubles fully in the spotlight.
Uncommon challenges give us another reason to be uncommonly transparent:
Heathrow
Heathrow Pro is now slated for release in Q1 2024. The eCarry-On will ship first, followed by the Medium and Large suitcases. We planned to ship before the end of December, but had the following major production problems that held up the first production run:
The supplier making Heathrow’s damped handles twice. They shipped batches that did not meet our quality standards, and had to remanufacture them from raw materials again.
The innovative eCarry-On safe-enclave, from a different vendor, failed to hold Extreme in place sufficiently firmly and extra magnets were added to the design for a better user experience. We’re apologetic for the delay, but they should start arriving at our customers by the end of March. We will update you as we get closer to shipping date.
Heathrow Go (polycarbonate cases) will ship later in 2024. We are working with the factory on the manufacturing and shipping schedule, and will publish the details here.
Lux
We had to make a supplier switch because the original vendor (who has been excellent in the past) could not meet our quality standards or the exceptional performance standards required for Ultra: their USB4 cables failed to meet USB specifications.
Lux Pro is now expected to start shipping in Q2 2024.
Lux Ultra is expected to start shipping in Q2 2024.
Heathrow Premium Travel Essentials Kit
We expect to have release dates shortly for the full kit, including Powerbricks.
Powerbrick TBA
Powerbrick Pro TBA
Chargers
Our primary focus remains on MAGFAST Wall, the charger at the heart of the Pro Kit. New technologies allow us to expand Wall’s functionality in ways we think you’ll like.
MAGFAST Wall TBA
MAGFAST Road TBA
MAGFAST Time TBA
If you pre-ordered a MAGFAST Hello Kit (Extreme, Life, Air) all products are in production. Please check the shipping schedule below.
If you pre-ordered a MAGFAST Pro Kit (Extreme, Life, Air, Wall, Road) you will first receive a Hello Kit, with the remaining products to follow.
Which products are currently shipping?
Products available for immediate delivery
These products are in stock and ship immediately from our fulfillment center or from Amazon:
Lux USB-C to USB-C Alpine White
Lux USB-C to Lightning* Alpine White
USB-A adapters
Lux USB-C to USB-C Limited Edition Persian Red
Lux is America’s highest-rated smartphone cable, consistently achieving 4.8 stars on Amazon.
*Note: Apple is phasing out support for Lightning, and Lightning components will increasingly be in short supply.
Pre-order products shipping now
These products are in production and shipping to pre-order customers. These are items in high demand with limited supply, and pre-orders ship according to a batch schedule (see below).
Alpine White and Forest Green* Extreme with Jumpers**
Alpine White and Forest Green Life
Alpine White and Forest Green Air
We finally have our first batch of Forest Green chargers for our earliest supporters. Currently, we are only able to ship these to supporters who joined us during our initial launch in 2017. If you pre-ordered Forest Green more recently, please let us know if you would like a more rapid delivery of Alpine White.
*Note: Due to limited supplies we are currently only able to ship one Extreme per Pro Kit. If your special Pro Kit deal includes two Extremes, you will receive the second Extreme when the rest of your kit ships.
Pre-order products not yet shipping
Heathrow Pro
Heathrow Go
Heathrow Premium Travel Essentials Kit
Lux Pro
Lux Ultra
Wall
Road
Time
Powerbrick
Powerbrick Pro
Most manufacturing companies get to iron out their manufacturing challenges behind closed doors - and they release them only once their production issues have been resolved. Because we’re small and cash constrained, we at MAGFAST have to complete our final production engineering only after we start taking preorders. That puts our teething troubles fully in the spotlight.
Uncommon challenges give us another reason to be uncommonly transparent:
Heathrow
Heathrow Pro is now slated for release in Q1 2024. The eCarry-On will ship first, followed by the Medium and Large suitcases. We planned to ship before the end of December, but had the following major production problems that held up the first production run:
The supplier making Heathrow’s damped handles twice. They shipped batches that did not meet our quality standards, and had to remanufacture them from raw materials again.
The innovative eCarry-On safe-enclave, from a different vendor, failed to hold Extreme in place sufficiently firmly and extra magnets were added to the design for a better user experience. We’re apologetic for the delay, but they should start arriving at our customers by the end of March. We will update you as we get closer to shipping date.
Heathrow Go (polycarbonate cases) will ship later in 2024. We are working with the factory on the manufacturing and shipping schedule, and will publish the details here.
Lux
We had to make a supplier switch because the original vendor (who has been excellent in the past) could not meet our quality standards or the exceptional performance standards required for Ultra: their USB4 cables failed to meet USB specifications.
Lux Pro is now expected to start shipping in Q2 2024.
Lux Ultra is expected to start shipping in Q2 2024.
Heathrow Premium Travel Essentials Kit
We expect to have release dates shortly for the full kit, including Powerbricks.
Powerbrick TBA
Powerbrick Pro TBA
Chargers
Our primary focus remains on MAGFAST Wall, the charger at the heart of the Pro Kit. New technologies allow us to expand Wall’s functionality in ways we think you’ll like.
MAGFAST Wall TBA
MAGFAST Road TBA
MAGFAST Time TBA
If you pre-ordered a MAGFAST Hello Kit (Extreme, Life, Air) all products are in production. Please check the shipping schedule below.
If you pre-ordered a MAGFAST Pro Kit (Extreme, Life, Air, Wall, Road) you will first receive a Hello Kit, with the remaining products to follow.
Which products are currently shipping?
Products available for immediate delivery
These products are in stock and ship immediately from our fulfillment center or from Amazon:
Lux USB-C to USB-C Alpine White
Lux USB-C to Lightning* Alpine White
USB-A adapters
Lux USB-C to USB-C Limited Edition Persian Red
Lux is America’s highest-rated smartphone cable, consistently achieving 4.8 stars on Amazon.
*Note: Apple is phasing out support for Lightning, and Lightning components will increasingly be in short supply.
Pre-order products shipping now
These products are in production and shipping to pre-order customers. These are items in high demand with limited supply, and pre-orders ship according to a batch schedule (see below).
Alpine White and Forest Green* Extreme with Jumpers**
Alpine White and Forest Green Life
Alpine White and Forest Green Air
We finally have our first batch of Forest Green chargers for our earliest supporters. Currently, we are only able to ship these to supporters who joined us during our initial launch in 2017. If you pre-ordered Forest Green more recently, please let us know if you would like a more rapid delivery of Alpine White.
*Note: Due to limited supplies we are currently only able to ship one Extreme per Pro Kit. If your special Pro Kit deal includes two Extremes, you will receive the second Extreme when the rest of your kit ships.
Pre-order products not yet shipping
Heathrow Pro
Heathrow Go
Heathrow Premium Travel Essentials Kit
Lux Pro
Lux Ultra
Wall
Road
Time
Powerbrick
Powerbrick Pro
Most manufacturing companies get to iron out their manufacturing challenges behind closed doors - and they release them only once their production issues have been resolved. Because we’re small and cash constrained, we at MAGFAST have to complete our final production engineering only after we start taking preorders. That puts our teething troubles fully in the spotlight.
Uncommon challenges give us another reason to be uncommonly transparent:
Heathrow
Heathrow Pro is now slated for release in Q1 2024. The eCarry-On will ship first, followed by the Medium and Large suitcases. We planned to ship before the end of December, but had the following major production problems that held up the first production run:
The supplier making Heathrow’s damped handles twice. They shipped batches that did not meet our quality standards, and had to remanufacture them from raw materials again.
The innovative eCarry-On safe-enclave, from a different vendor, failed to hold Extreme in place sufficiently firmly and extra magnets were added to the design for a better user experience. We’re apologetic for the delay, but they should start arriving at our customers by the end of March. We will update you as we get closer to shipping date.
Heathrow Go (polycarbonate cases) will ship later in 2024. We are working with the factory on the manufacturing and shipping schedule, and will publish the details here.
Lux
We had to make a supplier switch because the original vendor (who has been excellent in the past) could not meet our quality standards or the exceptional performance standards required for Ultra: their USB4 cables failed to meet USB specifications.
Lux Pro is now expected to start shipping in Q2 2024.
Lux Ultra is expected to start shipping in Q2 2024.
Heathrow Premium Travel Essentials Kit
We expect to have release dates shortly for the full kit, including Powerbricks.
Powerbrick TBA
Powerbrick Pro TBA
Chargers
Our primary focus remains on MAGFAST Wall, the charger at the heart of the Pro Kit. New technologies allow us to expand Wall’s functionality in ways we think you’ll like.
MAGFAST Wall TBA
MAGFAST Road TBA
MAGFAST Time TBA
If you pre-ordered a MAGFAST Hello Kit (Extreme, Life, Air) all products are in production. Please check the shipping schedule below.
If you pre-ordered a MAGFAST Pro Kit (Extreme, Life, Air, Wall, Road) you will first receive a Hello Kit, with the remaining products to follow.
When should I expect my pre-order to ship?
Batches 1-26 are shipped. We have reached out to everyone in these batches via email. If you did not see your shipping invitation (if you are in one of these batches only), please reach out to customer care and they’ll be glad to help you.
Batches 27-31 are coming up next.
Thank you for your patience, and continued support. Yes, we are actively working to fulfill all pre-orders as quickly as possible.
We will post updates here for batches 27-31 immediately after we receive them from our manufacturer - and we’ll email you to let you know. This is now definitively the fastest place to get your updates.
Please check this page for the latest information. We are committed to updating this page regularly based on the most recent details we have from our manufacturing partner.
Please know that we are doing everything possible to accelerate production.
When should I expect my pre-order to ship?
Batches 1-26 are shipped. We have reached out to everyone in these batches via email. If you did not see your shipping invitation (if you are in one of these batches only), please reach out to customer care and they’ll be glad to help you.
Batches 27-31 are coming up next.
Thank you for your patience, and continued support. Yes, we are actively working to fulfill all pre-orders as quickly as possible.
We will post updates here for batches 27-31 immediately after we receive them from our manufacturer - and we’ll email you to let you know. This is now definitively the fastest place to get your updates.
Please check this page for the latest information. We are committed to updating this page regularly based on the most recent details we have from our manufacturing partner.
Please know that we are doing everything possible to accelerate production.
When should I expect my
pre-order to ship?
Batches 8-11 are shipping now.
Batches 12-28 have been delayed.
Thank you for your patience, and continued support. Yes, we are actively working to fulfill all pre-orders as quickly as possible.
We will post updates here for batches 12-28 immediately after we receive them from our manufacturer - and we’ll email you to let you know. Getting you the latest details has been slower than we’d have liked, but the factory is giving us faster, more detailed updates than ever. This is now definitively the fastest place to get your updates.
Please do check this page for the latest information. We are committed to updating this page regularly based on the most recent details we have from our manufacturing partner.
Please know that we are doing everything possible to accelerate production.
Why has there been a delay?
Yes, developing and shipping this unique family of chargers has been quite challenging.
Demand has consistently outstripped supply. By now, we expected to be shipping on or ahead of our published batch schedule - but demand has continued to grow and supply has not yet caught up. We want you to know that we’re doing everything we can to accelerate production. Here are the concrete steps we have been taking:
We are no longer taking new orders for most of our chargers:
While demand continues to outstrip supply, the first step we can take is to cease all new orders for most products in our charging family. Until production catches up with demand, the only charging product available to the general public will be MAGFAST Extreme. If you have an existing pre-order, you’re on the list and will receive your product as soon as we can get it to you. For everyone else, orders will only open up again once we have a clear path to inventory.
We have developed a fundamentally more efficient approach to engineering for the remaining and all future products:
Developing the core features of the MAGFAST range, including Snap-to-Charge, LEDelicious and the beautiful, strong, high-gloss monocoque product cases, took too long. With the firmware now developed and a much faster approach to engineering, new products will be finished in a fraction of the time. MAGFAST Heathrow and Wall are the first products to benefit. Road and Time will follow.
The original pre-order prices were heavily discounted. New customers will pay the full retail price:
If you have already ordered your MAGFAST products, you got a deal. We’ve raised prices to reflect the real costs of doing business - a change that will, over time, provide us more funds to scale our manufacturing capabilities sensibly.
We’ll provide better information here. And we’re asking for your help:
Each month, many thousands of you email and phone and text us to ask for updates on your batch. Some of you contact us repeatedly. Others have asked us to return their contribution - funds which were already earmarked for manufacturing.
We understand the need for information, and we agree. But there’s a challenge. Customer care is expensive; each time a member of our team responds to an individual request or returns a contribution, it drains our funds. So we’re asking you to help us to help you. We’re working to address the delays while production catches up with demand. We will do a much better job of regularly updating this status page. Please check here for the latest information, and please allow our team to focus efforts and resources on manufacturing. Patience is the best strategy to ensure that everyone gets their products.
Why has there been a delay?
Yes, developing and shipping this unique family of chargers has been uniquely challenging.
Demand has consistently outstripped supply. By now, we expected to be shipping on or ahead of our published batch schedule - but demand has continued to grow and supply has not yet caught up. We want you to know that we’re doing everything we can to accelerate production. Here are the concrete steps we have been taking:
We are no longer taking new orders for most of our chargers:
While demand continues to outstrip supply, the first step we can take is to cease all new orders for most products in our charging family. Until production catches up with demand, the only charging product available to the general public will be MAGFAST Extreme. If you have an existing pre-order, you’re on the list and will receive your product as soon as we can get it to you. For everyone else, orders will only open up once again once we have a clear path to inventory.
We have developed a fundamentally more efficient approach to engineering for the remaining and all future products:
Developing the core features of the MAGFAST range, including Snap-to-Charge, LEDelicious and the beautiful, strong, high-gloss monocoque product cases, took too long. With the firmware now developed and a much faster approach to engineering, new products will be finished in a fraction of the time. MAGFAST Heathrow and Wall are the first products to benefit. Road and Time will follow.
The original pre-order prices were heavily discounted. New customers will pay the full retail price:
If you have already ordered your MAGFAST products, you got a deal. We’ve raised prices to reflect the real costs of doing business - a change that will, over time, provide us more funds to scale our manufacturing capabilities sensibly.
We’ll provide better information here. And we’re asking for your help:
Each month, many thousands of you email and phone and text us to ask for updates on your batch. Some of you contact us repeatedly. Others have asked us to return their contribution - funds which were already earmarked for manufacturing.
We understand the need for information, and we agree. But there’s a challenge. Customer care is expensive; each time a member of our team responds to an individual request or returns a contribution, it drains our funds. So we’re asking you to help us to help you. We’re working to address the delays while production catches up with demand. We will do a much better job of regularly updating this status page. Please check here for the latest information, and please allow our team to focus efforts and resources on manufacturing. Patience is the best strategy to ensure that everyone gets their products.
Why has there been a delay?
Yes, developing and shipping this unique family of chargers has been uniquely challenging.
Demand has consistently outstripped supply. By now, we expected to be shipping on or ahead of our published batch schedule - but demand has continued to grow and supply has not yet caught up. We want you to know that we’re doing everything we can to accelerate production. Here are the concrete steps we have been taking:
We are no longer taking new orders for most of our chargers:
While demand continues to outstrip supply, the first step we can take is to cease all new orders for most products in our charging family. Until production catches up with demand, the only charging product available to the general public will be MAGFAST Extreme. If you have an existing pre-order, you’re on the list and will receive your product as soon as we can get it to you. For everyone else, orders will only open up once again once we have a clear path to inventory.
We have developed a fundamentally more efficient approach to engineering for the remaining and all future products:
Developing the core features of the MAGFAST range, including Snap-to-Charge, LEDelicious and the beautiful, strong, high-gloss monocoque product cases, took too long. With the firmware now developed and a much faster approach to engineering, new products will be finished in a fraction of the time. MAGFAST Heathrow and Wall are the first products to benefit. Road and Time will follow.
The original pre-order prices were heavily discounted. New customers will pay the full retail price:
If you have already ordered your MAGFAST products, you got a deal. We’ve raised prices to reflect the real costs of doing business - a change that will, over time, provide us more funds to scale our manufacturing capabilities sensibly.
We’ll provide better information here. And we’re asking for your help:
Each month, many thousands of you email and phone and text us to ask for updates on your batch. Some of you contact us repeatedly. Others have asked us to return their contribution - funds which were already earmarked for manufacturing.
We understand the need for information, and we agree. But there’s a challenge. Customer care is expensive; each time a member of our team responds to an individual request or returns a contribution, it drains our funds. So we’re asking you to help us to help you. We’re working to address the delays while production catches up with demand. We will do a much better job of regularly updating this status page. Please check here for the latest information, and please allow our team to focus efforts and resources on manufacturing. Patience is the best strategy to ensure that everyone gets their products.
How can I speed things up?
Coming soon:
We will soon be offering a series of exciting new packages with:
options to upgrade your original pre-order at special prices to products that are shipping now or will ship soon, and/or
opportunities to increase the value of your pre-order at no cost to you.
How can I speed things up?
Coming soon:
We will soon be offering a series of exciting new packages with:
options to upgrade your original pre-order at special prices to products that are shipping now or will ship soon, and/or
opportunities to increase the value of your pre-order at no cost to you.
How can I speed things up?
Coming soon:
We will soon be offering a series of exciting new packages with:
options to upgrade your original pre-order at special prices to products that are shipping now or will ship soon, and/or
opportunities to increase the value of your pre-order at no cost to you.
What do I do if I have a question or a problem?
We’re here to help. Here are answers to the most frequent questions we receive. We will keep this page updated, and we will email you to let you know about any update that affects you. Please do contact our customer-care team if you genuinely have a question that isn’t answered here:
What do I do if I have a question or a problem?
We’re here to help. Here are answers to the most frequent questions we receive. We will keep this page updated, and we will email you to let you know about any update that affects you. Please do contact our customer-care team if you genuinely have a question that isn’t answered here:
What do I do if I have a question
or a problem?
We’re here to help. Here are answers to the most frequent questions we receive. We will keep this page updated, and we will email you to let you know about any update that affects you. Please do contact our customer-care team if you genuinely have a question that isn’t answered here:
What’s the difference between USB-C and Lightning?
What’s the difference between USB-C and Lightning?
When will I receive my pre-order?
When will I receive my pre-order?
I’ve received my Hello Kit. When will the remaining Pro Kit products ship?
I’ve received my Hello Kit. When will the remaining Pro Kit products ship?
When will forest-green products ship?
When will forest-green products ship?
When will individual product pre-orders ship?
When will individual product pre-orders ship?
I don’t see my pre-orders in my MAGFAST account
I don’t see my pre-orders in my MAGFAST account
I’m tired of waiting for my products
I’m tired of waiting for my products
I need to update my credit card details
I need to update my credit card details
I need to change my email/shipping address
I need to change my email/shipping address
Where do I find my tracking number?
Where do I find my tracking number?
I think my Lux USB-A adapter is missing from my package
I think my Lux USB-A adapter is missing from my package
How do I use my products?
User Instructions
There are instructions in every package … and you’ve asked us to provide more details and to record short videos on all charger features so that you can take advantage of your Kit’s full capabilities. We’re on it!
The list of short guides and videos here will grow as we receive your requests and develop answers to them. (There are no videos yet, but they’re coming…)
How do I charge my chargers?
There are multiple ways to charge your MAGFAST chargers and power banks:
How do I use my products?
User Instructions
There are instructions in every package … and you’ve asked us to provide more details and to record short videos on all charger features so that you can take advantage of your Kit’s full capabilities. We’re on it!
The list of short guides and videos here will grow as we receive your requests and develop answers to them. (There are no videos yet, but they’re coming…)
How do I charge my chargers?
There are multiple ways to charge your MAGFAST chargers and power banks:
USB-C
USB-C
Micro-USB
Micro-USB
Qi Wireless
Qi Wireless
Snap-to-Charge
Snap-to-Charge
Why do I have to keep MAGFAST Air plugged in?
Why do I have to keep MAGFAST Air plugged in?
What do the different LED states and colors mean?
Here’s a quick guide to MAGFAST’s beautiful, patented LEDelicious:
What do the different LED states
and colors mean?
Here’s a quick guide to MAGFAST’s beautiful, patented LEDelicious: