General Terms & Conditions
The Bottom Line
Thanks for checking out MAGFAST.
Unfortunately, like any modern business, we have to have endless legal mumbo-jumbo to satisfy various laws and lawyers.
But the bottom line is this.
MAGFAST is all about delighting you and all our other customers by making the best chargers that we can.
We’re not perfect but when we make mistakes we’re passionate about fixing them. All we ask is that you let us treat you with respect as we work through any problems, and you be the same with us.
You can contact our Customer Service folks any time about anything. Their only job is to make sure you feel great about MAGFAST. Hello@MAGFAST.com or (863) MAGFAST.
If that sounds good then all will be well.
And just in case, here’s what our clever legal people say…
We reserve the right to change these Terms of Service or to impose new conditions on use of the Site, from time to time, in which case we will post the revised Terms of Service on this website. By continuing to use the Site after we post any such changes, you accept the Terms of Service, as modified.
There are three forms of transaction that you may experience at MAGFAST.com: Order, Back-Order, and Pre-Order.
Orders will be taken when product is available to ship immediately or within 7 business days.
Back-Orders will be designated when product is being manufactured but where supply is not meeting demand and there will be a significant delay before shipment.
Pre-Order indicates that product is still in final development and not yet shipping so your transaction is placing an order for products that have not yet been manufactured.
There are three forms of transaction that you may experience at MAGFAST.com: Order, Back-Order, and Pre-Order.
From time-to-time, due to issues which could include supply-chain problems and engineering delays, production of items in your order might be held up. In such circumstances, we might need to send you a partial shipment and/or substitute pre-ordered or back-ordered items with other products, or grant you a MAGFAST.com credit, discount or voucher in exchange for the unshipped products. Substitutes might be new products which may not have been available at the time of your initial order.
Two types of payments exist: “Paid in Full” and “Monthly Payments”. Monthly Payments that spread your pledge out over several months of equal payments.
Monthly payments may be canceled at any time by emailing your full name and the email address used to pledge to Hello@MAGFAST.com. Cancelation requests will be processed within 7-10 days of receipt of email. Cancelation requests must be received at least 10 days prior to the next automatic payment date to be processed in time to prevent that transaction. Requests received after that date will be processed for the next available date.
Products will only ship when the payment plan is paid in full.
In the event that you begin a payment plan, but cancel your payment before it is paid in full, those funds will be held without refund by MAGFAST LLC. At the time of shipment, you may request to complete the pledge in full or may request a product (or products) equal to or less than the value of the monthly payment total. For instance, if you had made payments totaling $100 you could request a $77 item or a $97 item without further payment but a $117 item would require an additional payment. These requests can only be made after completed pledge rewards have been shipped.
If you do not complete a payment plan in full and do not request an item of equal or lesser value at the time that shipment begins, the funds pledged will be retained by MAGFAST LLC for 1 year. If at the end of that year no reward is claimed, then MAGFAST will treat the amount that you paid as unclaimed property in accordance with applicable law.
MAGFAST does not store your credit card number, expiration date, nor CVV code. When a transaction takes place it is securely transmitted to NMI, the industry-leading, PCI DSS Level 1 compliant secure payments gateway (see: https://www.nmi.com/why-nmi/security) NMI stores your information to facilitate further transactions, such as refunds, rebates, incremental purchases like upgrades authorized by you, subsequent payments of a payment plan if selected, etc. Neither MAGFAST nor NMI staff have access to your complete card number, but can see the first 6 and last 4 digits, billing address, expiry date and the card type. Your card’s CVV code is not stored.
We understand that some users may click ‘yes’ while they’re still making a choice, or sometimes they pledge and then reconsider, so there is a 72 hour grace period immediately following your pledge where it can be refunded. Simply email your refund request to: hello@MAGFAST.com. Refunds will be processed in 7-10 days.
After the 72 hour grace period, no refunds will be given until you have received the products you pre-order. Then if you’re not delighted return them in resale-able condition for a prompt and courteous refund. This policy is designed to protect you from an impulse decision, and from poor product quality and protect all other MAGFAST supporters by ensuring that committed cash remains with the company during the critical development period.
Completing any transaction on this site does not:
a. give you any rights or ownership in or to MAGFAST the Campaign or any other person’s contribution or payment;
b. give you any distribution rights of MAGFAST;
c. give you any rights to control or otherwise direct or limit or otherwise affect MAGFAST.
It is up to you to ask such questions and undertake such due diligence as you deem necessary. MAGFAST may, in its sole discretion and judgment refund monies but is under no obligation to do so, beyond the policy outlined above.
Intellectual Property Rights
Our Limited License to You. This Site and all the materials available on the Site are the property of us and/or our affiliates or licensors, and are protected by patent, copyright, trademark, and other intellectual property laws. The registered trademark MAGFAST® all other MAGFAST-related trademarks including MAGFAST Air®, MAGFAST Life®, MAGFAST Road®, MAGFAST Extreme® and MAGFAST Time® are owned by Mischievous LLC and are used by COMPANY under license. The Site is provided solely for your personal noncommercial use. You may not use the Site or the materials available on the Site in a manner that constitutes an infringement of our rights or that has not been authorized by us. More specifically, unless explicitly authorized in these Terms of Service or by the owner of the materials, you may not modify, copy, reproduce, republish, upload, post, transmit, translate, sell, create derivative works, exploit, or distribute in any manner or medium (including by email or other electronic means) any material from the Site or copy, reproduce or infringe on the patent rights and design of the MAGFAST product. You may, however, from time to time, download and/or print one copy of individual pages of the Site for your personal, non-commercial use, provided that you keep intact all copyright and other proprietary notices.
Your License to Us. By posting or submitting any material (including, without limitation, comments, blog entries, Facebook postings, photos and videos) to us via the Site, internet groups, social media venues, or to any of our staff via email, text or otherwise, you are representing: (i) that you are the owner of the material, or are making your posting or submission with the express consent of the owner of the material; and (ii) that you are thirteen years of age or older. In addition, when you submit, email, text or deliver or post any material, you are granting us, and anyone authorized by us, a royalty-free, perpetual, irrevocable, non-exclusive, unrestricted, worldwide license to use, copy, modify, transmit, sell, exploit, create derivative works from, distribute, and/or publicly perform or display such material, in whole or in part, in any manner or medium, now known or hereafter developed, for any purpose. The foregoing grant shall include the right to exploit any proprietary rights in such posting or submission, including, but not limited to, rights under copyright, trademark, service mark or patent laws under any relevant jurisdiction. Also, in connection with the exercise of such rights, you grant us, and anyone authorized by us, the right to identify you as the author of any of your postings or submissions by name, email address or screen name, as we deem appropriate.
You acknowledge and agree that any contributions originally created by you for us shall be deemed a “work made for hire” when the work performed is within the scope of the definition of a work made for hire in Section 101 of the United States Copyright Law, as amended. As such, the copyrights in those works shall belong to COMPANY from their creation. Thus, COMPANY shall be deemed the author and exclusive owner thereof and shall have the right to exploit any or all of the results and proceeds in any and all media, now known or hereafter devised, throughout the universe, in perpetuity, in all languages, as COMPANY determines. In the event that any of the results and proceeds of your submissions hereunder are not deemed a “work made for hire” under Section 101 of the Copyright Act, as amended, you hereby, without additional compensation, irrevocably assign, convey and transfer to COMPANY all proprietary rights, including without limitation, all copyrights and trademarks throughout the universe, in perpetuity in every medium, whether now known or hereafter devised, to such material and any and all right, title and interest in and to all such proprietary rights in every medium, whether now known or hereafter devised, throughout the universe, in perpetuity. Any posted material which are reproductions of prior works by you shall be co-owned by us.
You acknowledge that COMPANY has the right but not the obligation to use and display any postings or contributions of any kind and that COMPANY may elect to cease the use and display of any such materials (or any portion thereof), at any time for any reason whatsoever.
Limitations on Linking and Framing. You may establish a hypertext link to the Site so long as the link does not state or imply any sponsorship of your site by us or by the Site. However, you may not, without our prior written permission, frame or inline link any of the content of the Site, or incorporate into another website or other service any of our material, content or intellectual property.
Throughout the Site, we may provide links and pointers to Internet sites maintained by third parties. Our linking to such third-party sites does not imply an endorsement or sponsorship of such sites, or the information, products or services offered on or through the sites. In addition, neither we nor affiliates operate or control in any respect any information, products or services that third parties may provide on or through the Site or on websites linked to by us on the Site.
If applicable, any opinions, advice, statements, services, offers, or other information or content expressed or made available by third parties, including information providers, are those of the respective authors or distributors, and not COMPANY. Neither COMPANY nor any third-party provider of information guarantees the accuracy, completeness, or usefulness of any content. Furthermore, COMPANY neither endorses nor is responsible for the accuracy and reliability of any opinion, advice, or statement made on any of the Sites by anyone other than an authorized COMPANY representative while acting in his/her official capacity.
THE INFORMATION, PRODUCTS AND SERVICES OFFERED ON OR THROUGH THE SITE AND BY COMPANY AND ANY THIRD-PARTY SITES ARE PROVIDED “AS IS” AND WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WE DO NOT WARRANT THAT THE SITE OR ANY OF ITS FUNCTIONS WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT ANY PART OF THIS SITE, INCLUDING BULLETIN BOARDS, OR THE SERVERS THAT MAKE IT AVAILABLE, ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
WE DO NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE SITE OR MATERIALS ON THIS SITE OR ON THIRD-PARTY SITES IN TERMS OF THEIR CORRECTNESS, ACCURACY, TIMELINESS, RELIABILITY OR OTHERWISE.
WE ALSO DO NOT MAKE ANY REPRESENTATION REGARDING WHETHER OR WHEN MAGFAST DEVICES MAY BE PRODUCED OR DELIVERED.
You agree at all times to defend, indemnify and hold harmless COMPANY its affiliates, their successors, transferees, assignees and licensees and their respective parent and subsidiary companies, agents, associates, officers, directors, shareholders and employees of each from and against any and all claims, causes of action, damages, liabilities, costs and expenses, including legal fees and expenses, arising out of or related to your breach of any obligation, warranty, representation or covenant set forth herein.
Certain sections of the Site may allow you to purchase many different types of products and services online that are provided by third parties. We are not responsible for the quality, accuracy, timeliness, reliability or any other aspect of these products and services. If you make a purchase from a merchant on the Site or on a site linked to by the Site, the information obtained during your visit to that merchant’s online store or site, and the information that you give as part of the transaction, such as your credit card number and contact information, may be collected by both the merchant and us. A merchant may have privacy and data collection practices that are different from ours. We have no responsibility or liability for these independent policies. In addition, when you purchase products or services on or through the Site, you may be subject to additional terms and conditions that specifically apply to your purchase or use of such products or services. For more information regarding a merchant, its online store, its privacy policies, and/or any additional terms and conditions that may apply, visit that merchant’s website and click on its information links or contact the merchant directly. You release us and our affiliates from any damages that you incur, and agree not to assert any claims against us or them, arising from your purchase or use of any products or services made available by third parties through the Site.
Your participation, correspondence or business dealings with any third party found on or through our Site, regarding payment and delivery of specific goods and services, and any other terms, conditions, representations or warranties associated with such dealings, are solely between you and such third party. You agree that COMPANY shall not be responsible or liable for any loss, damage, or other matters of any sort incurred as the result of such dealings.
You agree to be financially responsible for all purchases made by you or someone acting on your behalf through the Site. You agree to use the Site and to purchase services or products through the Site for legitimate, non-commercial purposes only. You also agree not to make any purchases for speculative, false or fraudulent purposes or for the purpose of anticipating demand for a particular product or service. You agree to only purchase goods or services for yourself or for another person for whom you are legally permitted to do so. When making a purchase for a third party that requires you to submit the third party’s personal information to us or a merchant, you represent that you have obtained the express consent of such third party to provide such third party’s personal information.
This Site may include a variety of features, such as bulletin boards, web logs, chat rooms, and email services, which allow feedback to us and real-time interaction between users, and other features which allow users to communicate with others. Responsibility for what is posted on bulletin boards, web logs, chat rooms, and other public posting areas on the Site, or sent via any email services on the Site, lies with each user – you alone are responsible for the material you post or send. We do not control the messages, information or files that you or others may provide through the Site. It is a condition of your use of the Site that you do not:
- Restrict or inhibit any other user from using and enjoying the Site.
- Use the Site to impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with a person or entity.
- Interfere with or disrupt any servers or networks used to provide the Site or its features, or disobey any requirements, procedures, policies or regulations of the networks we use to provide the Site.
- Use the Site to instigate or encourage others to commit illegal activities or cause injury or property damage to any person.
- Gain unauthorized access to the Site, or any account, computer system, or network connected to this Site, by means such as hacking, password mining or other illicit means.
- Obtain or attempt to obtain any materials or information through any means not intentionally made available through this Site.
- Use the Site to post or transmit any unlawful, threatening, abusive, libelous, defamatory, obscene, vulgar, pornographic, profane or indecent information of any kind, including without limitation any transmissions constituting or encouraging conduct that would constitute a criminal offense, give rise to civil liability or otherwise violate any local, state, national or international law.
- Use the Site to post or transmit any information, software or other material that violates or infringes upon the rights of others, including material that is an invasion of privacy or publicity rights or that is protected by copyright, trademark or other proprietary right, or derivative works with respect thereto, without first obtaining permission from the owner or rights holder.
- Use the Site to post or transmit any information, software or other material that contains a virus or other harmful component.
- Use the Site to post, transmit or in any way exploit any information, software or other material for commercial purposes, or that contains advertising.
- Use the Site to advertise or solicit to anyone to buy or sell products or services, or to make donations of any kind, without our express written approval.
- Gather for marketing purposes any email addresses or other personal information that has been posted by other users of the Site.
COMPANY may host message boards, chats and other public forums on its Sites. Any user failing to comply with the terms and conditions of this Agreement may be expelled from and refused continued access to, the message boards, chats or other public forums in the future. COMPANY or its designated agents may remove or alter any user-created content at any time for any reason. Message boards, chats and other public forums are intended to serve as discussion centers for users and subscribers. Information and content posted within these public forums may be provided by COMPANY staff, COMPANY’s outside contributors, or by users not connected with COMPANY, some of whom may employ anonymous user names. COMPANY expressly disclaims all responsibility and endorsement and makes no representation as to the validity of any opinion, advice, information or statement made or displayed in these forums by third parties, nor are we responsible for any errors or omissions in such postings, or for hyperlinks embedded in any messages. Under no circumstances will we, our affiliates, suppliers or agents be liable for any loss or damage caused by your reliance on information obtained through these forums. The opinions expressed in these forums are solely the opinions of the participants, and do not reflect the opinions of COMPANY or any of its subsidiaries or affiliates.
COMPANY has no obligation whatsoever to monitor any of the content or postings on the message boards, chat rooms or other public forums on the Sites. However, you acknowledge and agree that we have the absolute right to monitor the same at our sole discretion. In addition, we reserve the right to alter, edit, refuse to post or remove any postings or content, in whole or in part, for any reason and to disclose such materials and the circumstances surrounding their transmission to any third party in order to satisfy any applicable law, regulation, legal process or governmental request and to protect ourselves, our clients, sponsors, users and visitors.
To use certain features of the Site, you will need a username and password, which you will receive through the Site’s registration process. You are responsible for maintaining the confidentiality of the password and account, and are responsible for all activities (whether by you or by others) that occur under your password or account. You agree to notify us immediately of any unauthorized use of your password or account or any other breach of security, and to ensure that you exit from your account at the end of each session. We cannot and will not be liable for any loss or damage arising from your failure to protect your password or account information.
Limitation of Liability
UNDER NO CIRCUMSTANCES, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE, SHALL WE, OUR SUBSIDIARY AND PARENT COMPANIES OR AFFILIATES BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES THAT RESULT FROM THE USE OF, OR THE INABILITY TO USE, THE MAGFAST PRODUCT AND/OR THE SITE, INCLUDING IOUR MESSAGING, BLOGS, COMMENTS OF OTHERS, BOOKS, EMAILS, PRODUCTS, OR SERVICES, OR THIRD-PARTY MATERIALS, PRODUCTS, OR SERVICES MADE AVAILABLE THROUGH THE SITE OR BY US IN ANY WAY, EVEN IF WE ARE ADVISED BEFOREHAND OF THE POSSIBILITY OF SUCH DAMAGES. (BECAUSE SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN CATEGORIES OF DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IN SUCH STATES, OUR LIABILITY AND THE LIABILITY OF OUR SUBSIDIARY AND PARENT COMPANIES OR AFFILIATES IS LIMITED TO THE FULLEST EXTENT PERMITTED BY SUCH STATE LAW.) YOU SPECIFICALLY ACKNOWLEDGE AND AGREE THAT WE ARE NOT LIABLE FOR ANY DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OF ANY USER. IF YOU ARE DISSATISFIED WITH THE SITE, ANY MATERIALS, PRODUCTS, OR SERVICES ON THE SITE, OR WITH ANY OF THE SITE’S TERMS AND CONDITIONS, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SITE AND THE PRODUCTS, SERVICES AND/OR MATERIALS.
THIS SITE IS CONTINUALLY UNDER DEVELOPMENT AND COMPANY MAKES NO WARRANTY OF ANY KIND, IMPLIED OR EXPRESS, AS TO ITS ACCURACY, COMPLETENESS OR APPROPRIATENESS FOR ANY PURPOSE.
YOU ACKNOWLEDGE AND AGREE THAT NO REPRESENTATION HAS BEEN MADE BY COMPANY OR ITS AFFILATES AND RELIED UPON AS TO THE FUTURE INCOME, EXPENSES, SALES VOLUME OR POTENTIAL PROFITABILITY THAT MAY BE DERIVED BY COMPANY.
We may cancel or terminate your right to use the Site or any part of the Site at any time without notice. In the event of cancellation or termination, you are no longer authorized to access the part of the Site affected by such cancellation or termination. The restrictions imposed on you with respect to material downloaded from the Site, and the disclaimers and limitations of liabilities set forth in these Terms of Service, shall survive.
The Digital Millennium Copyright Act of 1998 (the “DMCA”) provides recourse for copyright owners who believe that material appearing on the Internet infringes their rights under the U.S. copyright law. If you believe in good faith that materials hosted by COMPANY infringe your copyright, you, or your agent may send to COMPANY a notice requesting that the material be removed or access to it be blocked. Any notification by a copyright owner or a person authorized to act on its behalf that fails to comply with requirements of the DMCA shall not be considered sufficient notice and shall not be deemed to confer upon COMPANY actual knowledge of facts or circumstances from which infringing material or acts are evident. If you believe in good faith that a notice of copyright infringement has been wrongly filed against you, the DMCA permits you to send to COMPANY a counter-notice. All notices and counter notices must meet the then current statutory requirements imposed by the DMCA; see https://www.loc.gov/copyright for details. COMPANY’s Copyright Agent for notice of claims of copyright infringement or counter notices can be reached as follows: hello@MAGFAST.com
This Agreement shall be binding upon and inure to the benefit of COMPANY and our respective assigns, successors, heirs, and legal representatives. Neither this Agreement nor any rights hereunder may be assigned without the prior written consent of COMPANY. Notwithstanding the foregoing, all rights and obligations under this Agreement may be freely assigned by COMPANY to any affiliated entity or any of its wholly owned subsidiaries
Class Action Waiver
You may only resolve disputes with us on an individual basis, and may not bring a claim as a plaintiff or a class member in a class, consolidated, or representative action. Class arbitrations, class actions, private attorney general actions, and consolidation with other arbitrations aren’t allowed.
The arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of a class or representative proceeding or claims (such as a class action, consolidated action or private attorney general action) unless all relevant parties specifically agree to do so following initiation of the arbitration.
If any clause within this Provision (other than the Class Action Waiver clause above) is found to be illegal or unenforceable, that clause will be severed from this Provision, and the remainder of this Provision will be given full force and effect. If the Class Action Waiver clause is found to be illegal or unenforceable, this entire Provision will be unenforceable and the dispute will be decided by a court.
How We Collect and Use Information
We may collect and store personal or other information that you voluntarily supply to us online while using the Site (e.g., while on the Site or in responding via email to a feature provided on the Site). MAGFAST.com only contacts individuals who specifically request that we do so or in the event that they have signed up to receive our free newsletters or have purchased one of our products. MAGFAST.com collects personally identifying information from our users during online registration and online purchasing. Generally, this information includes name and e-mail address for registration to receive our free newsletters, and name, postal address, and credit card information when purchasing our products or making a pledge. All of this information is provided to us by you.
Those who engage in transactions with MAGFAST – by backing the MAGFAST campaign, for example – are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, MAGFAST collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with MAGFAST. MAGFAST does not store your financial information in any way or at any time. MAGFAST does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.
We also collect and store information that is generated automatically as you navigate online through the Site. For example, we may collect information about your computer’s connection to the Internet, which allows us, among other things, to improve the delivery of our web pages to you and to measure traffic on the Site. We also may use a standard feature found in browser software called a “cookie” to enhance your experience with the Site. Cookies are small files that your web browser places on your hard drive for record-keeping purposes. By showing how and when visitors use the Site, cookies help us deliver advertisements, identify how many unique users visit us, and track user trends and patterns. They also prevent you from having to re-enter your preferences on certain areas of the Site where you may have entered preference information before. The Site also may use web beacons (single-pixel graphic files also known as “transparent GIFs”) to access cookies and to count users who visit the Site or open HTML-formatted email messages.
Please keep in mind that whenever you voluntarily make your personal information available for viewing by third parties online – for example on message boards, web logs, through email, or in chat areas – that information can be seen, collected and used by others besides us. We cannot be responsible for any unauthorized third-party use of such information.
Be aware that we may occasionally release information about our visitors when release is appropriate to comply with law or to protect the rights, property or safety of users of the Site or the public.
Please also note that as our business grows, we may buy or sell various assets. In the unlikely event that we sell some or all of our assets, or one or more of our websites is acquired by another company, information about our users may be among the transferred assets.
Pixel Tag Policy
Pixel tags (clear GIFs, conversion pixels, or tracking pixels) are pieces of code placed on our website and transmit information to us about what activities are taking place. They gather information on what pages are visited and what items were clicked on and other activities that people take on our page. What’s a pixel tag?
Pixel tags (also called clear GIFs, web beacons, conversion pixels, or tracking pixels) are small blocks of code on a webpage or app that allow them to do things like read and place cookies and transmit information (include information such as a device’s IP address, the time a person viewed the pixel, whether a viewer did a particular activity, an identifier associated with the browser or device and the type of browser being used) to us or our partners.
We use pixel tags from Facebook in order to target our advertising. Users can opt out of Facebook advertising through their Facebook settings. Facebook is part of the Digital Marketing Alliance’s “Consumer Choice” Program. That program allows you to opt out of many different types of ad tracking.
General Data Privacy Regulation (GDPR)
The GDPR takes effect on May 25, 2018, and is intended to protect the data of European Union citizens.
As a company that markets its site, content, products and/or services on line we do not specifically target our marketing to the EU or conduct business in or to the EU in any meaningful way. If the data that you provide to us in the course of your use of our site or services or products is governed by GDPR, we will abide by the relevant portions of the regulation. If you are a resident of the European Economic Area (EEA), or are accessing this site from within the EEA, you may have the right to request: access to, correction of, deletion of; portability of; and restriction or objection to processing, of your personal data, from us. This includes the “right to be forgotten.”
To make any of these requests, please contact our GDPR contact at hello@MAGFAST.com
Children’s Privacy Statement
This children’s privacy statement explains our practices with respect to the online collection and use of personal information from children under the age of thirteen, and provides important information regarding their rights under federal law with respect to such information.
- This Site is not directed to children under the age of thirteen and we do NOT knowingly collect personally identifiable information from children under the age of thirteen as part of the Site. We screen users who wish to provide personal information in order to prevent users under the age of thirteen from providing such information. If we become aware that we have inadvertently received personally identifiable information from a user under the age of thirteen as part of the Site, we will delete such information from our records. If we change our practices in the future, we will obtain prior, verifiable parental consent before collecting any personally identifiable information from children under the age of thirteen as part of the Site.
- Because we do not collect any personally identifiable information from children under the age of thirteen as part of the Site, we also do NOT knowingly distribute such information to third parties.
- We do NOT knowingly allow children under the age of thirteen to publicly post or otherwise distribute personally identifiable contact information through the Site.
- Because we do not collect any personally identifiable information from children under the age of thirteen as part of the Site, we do NOT condition the participation of a child under thirteen in the Site’s online activities on providing personally identifiable information.
How do we store your information?
Your information is stored at the list server that delivers MAGFAST.com content and messaging. Your information can only be accessed by those who help manage those lists in order to deliver e-mail to those who would like to receive MAGFAST.com material.
All of the messaging or emails that are sent to you by MAGFAST.com include an unsubscribe link in them. You can remove yourself at any time from our newsletters or mailing list by clicking on the unsubscribe link that can be found in every communication that we send you.
Disclaimer Although it is highly unlikely, This policy may be changed at any time at our discretion. If we should update this policy, we will post the updates to this page on our Website.
Prizes & Other Things We Give Away
MAGFAST sometimes gives away things for free. You’d think that we could give stuff to people without having to publish a bunch of terms and conditions, but this is America after all, and there are rules about these things.
And in any case, when we offer something gratis, we want you to know precisely and transparently what’s going on, just as with everything else we do.
There are five sections to these terms and conditions:
- What free things does MAGFAST offer?
- How do I qualify for something free, and how do I enter or apply?
- How does MAGFAST choose winners?
- Prize drawing schedule
- How will I know if I’ve won?
- Legal mumbo jumbo
1. What free things does MAGFAST offer?
There are essentially two types of free things from MAGFAST:
- things that we may choose to give you if, for example, you attend an event or accumulate rewards points when you buy one of our products.
- things you can win in a prize draw or competition.
2. How do I qualify for something free, and how do I enter or apply?
Details of our rewards program are coming. In broad terms, you will have the opportunity to accumulate points when you make purchases and to redeem those points for free stuff. Rewards are not the same as a prize draw or competition: 100% of people who accumulate sufficient rewards points will be eligible to select free items.
When you participate in a competition or prize draw, NO PURCHASE IS NECESSARY. Our prize draws and competitions are free to enter and you stand an equal chance of winning whether or not you buy something.
Our prize draws and competitions are open to just about everyone – with a few exceptions:
- As you might expect, MAGFAST employees, their families, agents or anyone directly associated with the administration of any prize draw or competition may not enter.
- We reserve the right to exclude anyone who we believe is attempting or has attempted to submit multiple entries, to undermine our security systems or who is acted or is acting that is contrary to the MAGFAST spirit or contrary to the spirit of the competition or prize draw.
- If you are under 18, you must get permission from your parent(s) or legal guardian(s) to enter any of our prize draws and competitions. Parent(s) or legal guardian(s) of prize draw and competition entrants accept these terms and conditions on behalf of any entrant under 18.
- Some prize draws and competitions may have special eligibility requirements which will be published separately.
- Only one entry per person is permitted. You may enter only on your own behalf.
- In order to win, you must be an active subscriber to MAGFAST email list(s) on the prize drawing date.
- If there is a closing date to any prize draw or competition, we cannot accept entries received after that date.
3. How does MAGFAST choose winners?
For prize draws: there’s no skill involved – it’s literally the luck of the draw. And so we use a randomized computer selection process to pick winners. As far as possible, we try to eliminate human influence.
For competitions: entries need to be judged. In an effort to make the judging process as fair as possible, we will typically take one of two paths: (1) we might ask for votes from visitors to our site or from our database. Or (2) we might ask an independent judge or jury to choose. Independent means a person or people who didn’t enter the competition and who aren’t aware of any entries from anyone they know. In all cases, the names and other details of competition entrants aren’t revealed until after a winner is selected.
Every decision about every aspect of a prize draw or competition is final; we won’t enter into correspondence to argue the toss (whether or not you win!)
4. Prize draw and competition schedule
Our aim (but not our guarantee) is to make one prize draw each month.
We run competitions from time to time, not according to any particular schedule.
Prize draws are open for a calendar month. We apply a minimum threshold: we must have at least 1,000 entries for each individual prize draw within the month. If we do not reach this threshold, we reserve the right to void the draw and not to award a prize.
5. How will I know if I’ve won?
Winners of each prize draw or competition will be notified via email within seven (7) days of each prize draw and may be announced in a weekly update or other forum. All winners are shown on our winners list. For privacy reasons, we only publish a first name followed by the U.S. state or country in which each winner lives.
If a winner does not respond to our notification within fourteen (14) days, we will send a second email, and we may also attempt to contact the winner via telephone or text. If we are unable to contact the winner within thirty (30) days of first outreach, we reserve the right to award the prize to another entrant in the same draw or competition.
Our aim is to send each prize within fourteen (14) days of receiving a response to our notification from the winner.
First name and state or country information for each winner may be used by MAGFAST in any form including advertising and inclusion in any part of our website(s) or third-party website(s).
6. The legal mumbo jumbo
MAGFAST prize draws and competitions are organized by MAGFAST LLC, 1 Grandview Ave, Cornwall-On-Hudson, NY 12520. They are subject to our standard terms and conditions and are governed by the laws of New York.
If you submit an entry in any prize draw or competition, you agree to be bound by these terms and conditions.
Prizes are non-exchangeable, non-transferable and, unless we decide otherwise, no cash or other prize alternative is available. We reserve the right to replace any prize with another of equal or greater value.
We are not liable for any loss, damage, cost or expense, direct or indirect, in any way connected with entering or winning (or not winning!) one of our prize draws or competitions. We can’t think of any actual risk of participating in one of our prize draws or competitions – and let’s hope you can’t find any – but for legal reasons we nevertheless have to make it clear that if you participate, you participate at your own risk.
We reserve the right to suspend, void or cancel any prize draw or competition where we deem it to be appropriate or necessary.
We reserve the right to update these terms from time to time. Any updated version becomes effective as soon as it is published on our website.
Comments on our site or social media accounts are a privilege that we enjoy sharing with you. We want to know what you’re thinking about our projects and enjoy hearing from you. With that in mind, and to keep the community safe and pleasant for everyone, please follow these rules.
Follow the Rules.
Don’t try to sell stuff.
This is our place to sell things so please don’t post commercial content or stuff for sale on it. That said, we love to help our friends out. So, if you’ve built something awesome and you think it would go great with what we’re doing here, please ask us and we may give you a shout out on our social media.
Don’t talk dirty.
Crude language or obscene content will be deleted without warning and the user banned from accessing our sites. Content that violates laws will be reported to the relevant authorities.
We will always work with you to try to resolve any issues that arise. However, comments that are personal attacks on others (whether those others are employees or affiliates of MAGFAST or not) will be deleted and users who post them will be banned.
Know the consequences.
We shouldn’t have to say this, but sometimes people think it’s okay to threaten people. It’s not. MAGFAST reserves the right to refer any information necessary to the police in the event of attempted fraud or threats against any person or entity.
Read our Terms of Service.
Your use of the MAGFAST site is also governed by our Terms of Service. In the event of a conflict between these Community Guidelines and our Terms of Service, our Terms of Service will govern and supersede these Community Guidelines.
MAGFAST Family Product Lifetime Warranty
The Best Warranty in the Charging Business. Guaranteed.
MAGFAST’s products are designed to work beautifully, and are built to last.
We use strong, high-grade materials for the enclosures (the outside parts you see), not the cheaper stuff that looks OK but quickly stains, cracks and breaks. And on the inside we over-engineer the electronics with premium quality components and batteries from Tier-1 suppliers.
We want you to love everything about your MAGFAST experience. That’s especially important if ever there’s a problem, so among many other things, that means this warranty is intentionally easy to read, and it’s straightforward to get our help if ever you need it.
There are six sections to this warranty:
- What our MAGFAST Family Product Lifetime Warranty actually means
- $10,000 connected-equipment warranty
- Who is covered
- Exclusions from coverage
- Legal mumbo jumbo
- What to do if you believe you have a valid warranty claim
To find out the details of your cover, please read this whole document.
1. What our MAGFAST Family Product Lifetime Warranty actually means
We warrant that our products will work in normal use for the reasonable lifetime of the product.
We define the reasonable lifetime of a MAGFAST charging product to be 3 years.
Why the difference?
Because while we build these products to last and last, even the best modern batteries only perform great for a few years. Trust us. The moment we can source safe, longer lasting batteries we will.
Also note its normal that some components will wear through regular use and that new technologies may come along that will eventually supersede the current ones. That said, we’re right at the start of the ‘age’ of Qi wireless charging and USB-C wired charging, so you should be just fine.
This list shows what that means for our current product range. Please get in touch if you’ve any questions about the list below:
|Product Name||Warranty (from date of delivery)|
|MAGFAST Wall||3 years|
|MAGFAST Wall SP||3 years|
|MAGFAST Wall 2X||3 years|
|MAGFAST Wall SP2X||3 years|
|MAGFAST Life||3 years|
|MAGFAST Extreme||3 years|
|MAGFAST Road||3 years|
|MAGFAST Time||3 years|
|MAGFAST Air||3 years|
|MAGFAST Family Cables||3 years|
|MAGFAST Adaptor Tips for Wall||3 years|
2. $10,000 Connected-equipment warranty
We guarantee that our stuff won’t hurt your stuff.
When you plug your devices into MAGFAST products you expect them to be safe. If your equipment were ever damaged as a result of a malfunction in a MAGFAST product during correct normal use we’d pay to have it repaired or replaced at our cost.
Some of our chargers have surge protection built in. If your equipment is damaged by a voltage surge while properly connected to grounded mains power through one of our surge protection devices, we’ll pay to have it repaired or replaced then too.
You’re covered for up to $10,000 per incident.
There are some limitations as explained below.
3. Who is covered?
You are covered if you meet the limitations of this warranty and you purchased your MAGFAST product either direct from us or from an approved retailer.
If you bought from us, we can look you up in our records. If you bought from someone else, we need to see proof of purchase showing how much you paid, and where and when you bought your MAGFAST brand product. If you didn’t buy from us, the best way to trigger coverage is to register your product as soon as possible after purchase. You can register online or send in the card that came with your MAGFAST product.
4. Exclusions from coverage:
Yup – sorry – there are some things this warranty doesn’t cover. This warranty covers defects. Things that don’t work. It doesn’t cover chips or nicks or scratches or other ‘cosmetic’ damage.
And you’ll void your warranty if you treat your MAGFAST brand product badly whether intentionally or accidentally. If you stamp on it, drop it from the roof of a building, tamper with it, or try to repair it, alter it, shower with it or do any other dim-witted thing that breaks it, well, no warranty. This warranty is void if the serial number or MAGFAST Fingerprint has been removed, altered, or defaced. And of course your warranty covers you for regular consumer use not for heavy-duty gigs like powering your national rock tour. That said, Instagram something like
??️? Shredding it ???with MAGFAST
??❤️at Madison ? Square ? Garden ??
and maybe we’ll change our minds.
We don’t include a warranty on freebies (you might have received a free MAGFAST brand product as part of a marketing campaign, for example) unless you purchase separate coverage.
Your connected-equipment warranty has the following provisions and exclusions:
– You are covered for surge protection while your equipment is correctly connected to a MAGFAST device with surge protection. Correctly connected means that the MAGFAST surge protection device is plugged properly into a correctly wired A/C outlet with protective ground and your equipment is plugged properly into the MAGFAST product.
– If damage occurs, you will need to send us the MAGFAST surge protection device and we will also need you to send us photos of any damaged equipment, along with a detailed report on the circumstances in which the problem took place.
– The $10,000 limit is the total maximum coverage for any individual incident. For a claim over $1,000 we may ask you to provide a report from an independent third party laboratory providing evidence that your equipment was correctly connected to a MAGFAST device at the time the damage occurred, along with other signed documentation.
– Whether we repair or replace is our decision. We will pay either the fair market value of the item or the original purchase price, whichever is lower.
– Surge protection extends to equipment connected to a protective device, not to the surge protector itself. Our surge protection circuits are ‘self sacrificing’ so the surge protection circuit may safely ‘blow’ like a fuse in the process of protecting your equipment. Once any such surge protection device has absorbed a surge or surges to its capacity it no longer offers surge protection and your connected-equipment warranty no longer applies.
STOP USING ANY MAGFAST DEVICE DAMAGED IN ANY WAY, INCLUDING BY A VOLTAGE SURGE.
Use your MAGFAST products safely and responsibly – while 2 or 3 can often be safely stacked together use your common sense at all times.
5. The legal mumbo jumbo:
This section protects both you and us and clarifies the intent and limitations of this warranty.
We will repair or replace any defective item during the warranty period or, if we choose to, we may instead choose to repair or replace a defective or malfunctioning component.
This warranty is your final warranty and stands alone. That means that any impression you have received about your MAGFAST product or its fitness for any purpose doesn’t determine your coverage – only this warranty does. This includes implied warranties of merchantability and fitness for a particular purpose which we expressly exclude and disclaim.
You have statutory rights. That means that different states and countries have different minimum requirements for warranties – and those minimum requirements are not affected by any limitations here.
If an item is lost on its way to us from you, you are responsible. If it’s lost on its way from us to you, we are responsible.
We are not responsible for consequential, incidental or other damages, and we expressly exclude and disclaim liability for any damages resulting from the use, operation, improper application, malfunction or defect of your MAGFAST product. Our obligation is strictly and exclusively limited to the replacement or repair of any defective product or component part(s). Some states/jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so this limitation or exclusion may not apply to you.
We do not assume or authorize anyone to assume for us any other obligation whatsoever. Some states/jurisdictions do not allow limitation on how long an implied warranty lasts, so the this limitation may not apply to you.
We reserve the right to void your warranty if we have reason to believe that you have obtained your MAGFAST product fraudulently or are attempting to abuse the generosity of these warranty provisions.
If for some reason we can’t reach agreement about some provision of this warranty, you and we agree that we will resolve our disagreement through binding arbitration and under no circumstances in any form of class, representative or consolidated action. You and we waive the right to trial by jury.
It is your responsibility to comply with local, state, or federal regulations, if any, that may relate to MAGFAST products or their use.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state and jurisdiction to jurisdiction.
6. What to do if you have a warranty claim:
1. Visit this page on our website to let us know you have a claim. If you are covered by this warranty you will be able to complete a form which will include shipping address and an RMA (return merchandize authorization) number. If you are not covered, we’ll still do everything we can to help you, there just may be a fee.
2. Ship your MAGFAST product back to us at the address on the form. We will cover the cost of shipping if your return is within 90 days of purchase. If not, you will need to cover this cost.