Trust & Safety
MAGFAST takes your trust in us seriously.
Here are 11 key programs that ensure:
- You are safe on our site
- You are protected in multiple ways when ordering from us
- Our products comply with the highest technical and safety standards
- You can be certain your MAGFAST products are genuine
- We’re committed to keeping our promises
EV ‘Extended Validation’ SSL Certificate
Today every website should be secured by an SSL Certificate, meaning you see https not just http in your browser bar. But SSL alone doesn’t mean you’re safe, only that your browser and the server have a secure connection. MAGFAST.com, however, is protected by our Comodo Extended Validation SSL, which means we have passed a series of detailed background checks that MAGFAST LLC is both a properly formed legal entity and the legal owner of the MAGFAST.com.
Transparency Anti-Counterfeit Program
Cheap counterfeit chargers are a real and dangerous problem. Transparency is a new program developed by Amazon to stop the sale of counterfeits. Each genuine MAGFAST product will carry a unique Transparency ‘fingerprint’ so you can easily authenticate it is the genuine, trusted article with the free Transparency app.
MAGFAST.com uses Authorize.net as gateway for credit card transactions. ‘Auth’ is widely recognized as among the most trusted and secure gateways in the industry.
Rigorous Product Safety Certification
3 months. That’s how long it takes to test and certify MAGFAST products that plug into your home. ETL/Intertek is recognised along with UL/Underwriters Laboratories as the global gold standard in safety testing. All our ‘high voltage’ products carry the ETL mark and certificate number. Our low voltage power banks contain only UL-certified batteries.
Credit Card Protections
You have protections from your credit card provider which continue up to, and for several months after shipping. MAGFAST pays for those protections through transaction fees to and significant funds reserved by our card processing providers.
This Trees Thing is Real Too
Together with Trees for the Future, MAGFAST plants a tree for every product ordered. Each tree alone will clean up around 50lb of CO2 every year. That’s the same as cleaning the entire volume of around 7 huge advertising blimps-full of atmosphere! This feels good, doesn’t it?
See our official sponsors page with our tree count to date at Trees.org.
Card Numbers NEVER Stored
MAGFAST doesn’t store any credit card numbers, period. Our team can see only the last four digits for customer service purposes.
Apple MFi Program
MAGFAST is a licensee of Apple’s MFi program. MFi imposes strict criteria upon the quality of products designed to work safely, reliably and delightfully with Apple’s products. Learn More
USB Compliance & Safety
Unlike the Apple ecosystem, Android has no equivalent of MFi. So MAGFAST has engaged veteran Taiwanese precision instrumentation maker ProDigit to make sure all our products are made within the most exacting tolerances. This way MAGFAST is equally delightful and will perform equally well on all devices.
Customer Service Commitment
Our team is always available via Hello@MAGFAST.com, by phone and with our weekly updates sent via email to our pre-order customers, investors and other supporters and streamed live Saturday’s at 1pm EST via Facebook, Youtube and Twitch and archived at MAGFAST.com/updates.
Wireless Power Consortium
WPC is the international technology consortium which develops the charging industry Qi standard used by all major brands. MAGFAST is a member of WPC and each of our wireless charging products is Qi certified.
Better Business Bureau Accredited
BBB’s mission is to be the leader in advancing marketplace trust, creating nn ethical marketplace where buyers and sellers trust each other. MAGFAST is an accredited member of Best Business Bureau New York.