One of our great joys as we work hard to improve people’s lives (yes, chargers and power banks really can do this!) is the feedback we get from the amazing family of MAGFAST supporters.
Feedback isn’t just for positive strokes… although this is a long and complex journey, and it’s hard to deny that every kind comment helps.
More importantly, feedback from gracious supporters who have chosen to back this project gives us real insights. What do people like and not like? What key features are big favorites? What’s missing? What about design? And communications?
Yes, we publish a video update most weeks. And yet we’ve already learned far more from our supporters than they will ever learn from us.
It’s also true that not all the feedback we received is positive. That’s going to be true of every product and every project, probably even more so for crowdfunding. We understand this. Not everyone fully ‘gets’ crowdfunding, and it’s immensely hard to explain the complexity of launching an advanced new product range on a tiny budget. Nevertheless, we’re proud that the vast majority of input we get is overwhelmingly encouraging, kind, and generous.
Here’s some feedback from supporters who’ve been with us a long time, who know the team and can vouch for our determination and integrity. In case you were wondering, MAGFAST is the second crowdfunding project run by some members of this team. We love our team, so above all we wanted you to hear just amazing they all are, in the words of others:
Next, a selection of comments about what it’s like to be part of the family and join the twists and turns and ups and downs of our crowdfunding journey. This may be the only journey of its kind - the chance for you to be part of a startup building a brand-new range of products in partnership with our customers.
The (Truly Awesome) Customer Service Team
Does any part of our team deserve a special shout-out?
Everyone’s working with real diligence to make products you’ll love that will last for years to come.
At the front line handling your questions and comments every day is our remarkable, caring customer service team. Here’s their special shout-out.
Crowdfunding campaigns have become quite popular in recent years, but unfortunately a lot of people don't fully understand that with crowdfunding you're helping to fund the development and manufacture of a product - you're not buying a product that's waiting in a warehouse. This process takes a huge amount of time... Quite often, the original timeframes slip. But unlike other projects, at MAGFAST the whole team are taking the time to build a product that's of a very high quality - like Apple high quality - this is very clear in each and every update (by the way - how many other crowdfunding campaigns give you DETAILED weekly updates?!?!?! You're lucky if you get one update with some of them!!). They're not rushing to ship a substandard product and I'm grateful that they're taking the time to get it right first time!
The customer service at MAGFAST is awesome, quick friendly responses from actual people - and pretty speedy too. If anyone reading this has any doubts about MAGFAST, I urge you to watch any of the numerous (quite often weekly!) updates about how the product is progressing which are all available on their website. You can even meet the members of the customer service team on the weekly updates!
“I have been an early backer on this crowd funding project. Weekly updates, attention to detail, being proactive to the market and technology so this product will be usable for years to come. Modular design, functional and expandable will be a market leader. The ability to get a "human" in customer service and even the ability to to the owner doesn't happen in technology companies. Keep up the great work!”
The (We Just Can’t Wait!) Products
OK, so nobody has touched the products yet. But we have kept our supporters up-to-speed on the work we’re doing, the attention to detail, the quality of build and of course the actual prototypes as they’ve been delivered from our manufacturer.
Yup. It’ll be worth the wait.