My MAGFAST
Customer Care
About Us
Things are changing at MAGFAST. In ways we believe you'll like.
All orders are now for products currently being manufactured, on their way to our warehouse, or in stock. No more long-term pre-orders.
This page contains important information on:
MAGFAST Gen2: our advanced, integrated product range that includes some of the fastest, most powerful chargers and power banks in the world.
MAGFAST Gen1: how to claim your Gen1 products, if available, rather than upgrade to Gen2. In some circumstances, you might be able to claim Gen1 products and still have MAGBucks left over for Gen2. This is a limited opportunity, so please act fast.
MAGBucks: how to claim and use your MAGBucks to upgrade your Gen1 pre-order to Gen2.
MAGFAST Gen2 Status
Beautifully designed, Gen2 chargers and power banks promise high-speed charging, an integrated family that works together as a system, and smart technology.
MAGFAST Air Pro, the first Gen2 product, is currently in the final stages of design and tooling.
Air Pro is the foundation of Gen2, a uniquely powerful base station to fast charge your phone, power banks and other devices, and support MAGFAST’s forthcoming high-speed power banks.
We believe that Air Pro offers more power and a more advanced feature set than any charger on the market:
140W total power, 4 times that of leading competitors
3 full-powered Qi2 magnetic wireless charging ports
A 100W USB-C charging and data port on the front
≈ 2.2lb of aluminum construction
Air Pro is on schedule to ship late Q3/early Q4 2025. Further updates will be posted here.
An integrated range of Gen2 power banks is also in development.
MAGFAST’s Gen2 power banks are likely to be the fastest in the world. Current tests indicate wired (USB-C) charging from 0-100% in around 25 minutes, compared with 1.5 to 2 hours for competitive products.
The first Gen2 power banks are scheduled to ship in early to mid 2026. Further updates will be posted here.
MAGFAST Gen1 Status
The MAGFAST Gen1 product range has been discontinued.
However, we do still have Hello Kits and some Heathrow products available for immediate shipping, while stocks last. If you pre-ordered Gen1 and there’s still availability, you can reach out to customer care HERE to claim your products. Hello Kit consists of:
MAGFAST Air
MAGFAST Life
MAGFAST Extreme
We also have stock of MAGFAST Jumpers, which expand the capability of Extreme to jump-start your car.
MAGBucks Status
MAGBucks are specifically for pre-order customers of the MAGFAST Gen1 product range, which has now been discontinued.
Tens of thousands of units have been shipped, but many customers did not receive their Gen1 pre-order. MAGBucks is your path to receiving the much upgraded, more advanced Gen2 product range:
For every unshipped product, we’ve given you MAGBucks worth DOUBLE the highest retail price, no matter how much you paid (even if you got a discount!).
Example: If you ordered something with a $100 retail price, you’re getting $200 in MAGBucks.
We’re doing this for each unshipped item in your order.
How you can use MAGBucks:
MAGBucks can be used toward current MAGFAST products in our online store or on certain offers for the upcoming Gen2 chargers, which offer faster charging and better performance.
MAGBucks can be used for up to 50% off each Gen2 order or pre-order.
Your next steps:
Check your MAGBucks Settlement page to see your full MAGBucks account and details.
We’re emailing all customers with your specific info — no need to contact support!
Lux Classic
Shipping
Lux Pro
Manufacturing
Powerbrick
Upgraded to Pro
Powerbrick Pro
Shipping
Air Pro
Manufacturing
Database
Manufacturing
Database Pro
Manufacturing
Powerbrick 140
Manufacturing
Discontinued
Heathrow Pro
Heathrow Go
Travel kit
Lux Ultra (on hold)
Extreme
Life
Air(gen1)
Road
Time
Wall