Exciting news! The first three batches have (almost) completely shipped. We’re delighted with the great feedback we’ve been receiving, and looking forward to showing some of the amazing unboxing and testimonial videos we’ve received from early customers.

However, a small number of early customers have reported a problem when charging certain devices. They saw flashing red LEDs indicating an error, particularly with the latest iPhones with Apple’s MagSafe wireless charging. We know this isn’t a problem with all units, but it is one we had to stop, investigate, and fix.

Our engineering team in the U.S. has also been hard at work testing the early production units in every possible configuration that we can conceive … There are literally thousands of combinations of ways to charge or get a charge from your MAGFAST Extreme, and hundreds of mobile devices that each product can charge. Even though we have worked over many months to test every scenario, we can’t possibly cover every configuration with every device on the market in every setting. And so we are immensely grateful to our early customers who have put their brand-new MAGFAST devices through their paces in their own environments.

These products, already upgraded substantially from the versions many of you pre-ordered, are now even more capable. Yes, if you’re an early customer, we will make sure you get all those upgrades!

We know you’ve already been waiting too long, but we also know that we must stop new production briefly while we roll in fixes and tweaks.

There is a major silver lining: as a result of all this extensive testing and a massive push by our manufacturer, we are delighted to report that we are now able to bring higher volume manufacturing online faster than planned.

If you are in batches 4 to 9, you will spot that we have, with reluctance and many apologies, shifted your shipping dates back. Know that we are pushing hard to limit the impact and to turn a delay for some into faster shipping for the majority. You will receive a notification with our very latest information closer to your original shipping batch date.