MAGFAST Shipping
Starts! Q2 2021

The day has finally arrived. The first production units are right now rolling off the production line, and the first packages containing precious MAGFAST cargo will ship in the next few days, barring any final quality-inspection question marks. Even then, any delay will be measured in days.

It’s an important milestone in MAGFAST history – one that’s been too long in coming, but that sets the stage for massive future growth. All the product development now behind us can now be incorporated into future products. And it’s a milestone that’s thanks to you: we can’t thank you enough for all your remarkable support and patience.

Here’s a video of a small batch of Extremes being carefully hand-assembled and hand-tested at the factory. You’ll see one Extreme snap to charge another. The process is slow and cautious in these early days.

Stay tuned for more production videos, unboxing videos and early reviews from the first customers – we’ll be posting them here.

If you are a MAGFAST pre-order customer, you probably have two important questions: What's shipping right now? When will I get mine?

The answers are here and in future updates to this page.

Please look out for MAGFAST emails that will answer these questions specifically for you. And please, be patient while production ramps up. Our team is working hard to ship everyone as quickly as possible, and we ask that you don’t overwhelm customer support asking questions that are answered here.

Here’s what you need to know in answer to the two big questions above:

1. What’s shipping right now?

All the first packages going out contain MAGFAST Life or MAGFAST Extreme, or both. If you pre-ordered a Pro Kit, your package will contain both Life and Extreme.

In a few weeks, we will also be shipping MAGFAST Air. We will update this page and email you when that happens.

2. When will I get mine?

There are tens of thousands of MAGFAST pre-orders, and realistically it will take several months to ship them all. PLEASE, be patient meanwhile. We know that everyone’s looking for their pre-orders as quickly as possible, and we will ship them all as fast as we can.

Here’s the more specific answer: our goal is to ship strictly in order of pre-order date, starting with the earliest customers who pre-ordered in huge numbers on launch day.

Everyone will be allocated a shipping batch.

You will receive an email in the coming weeks notifying you of your shipping batch. That email will contain a link to this page showing when we expect each of the shipping batches to ship.

You will then receive a second email as soon as your pre-order is ready to ship. You’ll be able to make final adjustments to your order, and to cover any taxes due to the state where you live. If you live outside the U.S. there may be value-added tax (VAT) or customs duties due, usually when your package arrives.

Please note that shipping for Forest Green starts after Alpine White. You will have an opportunity to switch to Forest Green (if you’ve changed your mind and are happy to wait a little longer) or to Alpine White (if you’d like to get started sooner). Forest Green could be as long as two to three quarters after Alpine White.

And, with our apologies, we cannot offer to mix and match colors in a single Pro Kit. One kit, one color.

The day MAGFAST launched was one for the record books: over $600,000 in pre-orders on our very first day – an unprecedented achievement for a small startup making sales on its own website. For comparison, a strong sales day for us now is closer to $20,000.

That means that it will take time to ship all the pre-orders from the first few days: the first three days together represent at least 50X the quantity of orders we received on a typical day in 2017!

And, yes, you’re bound to have some follow-up questions. Here are some we anticipate:

Will the worldwide silicon supply-chain shortages affect MAGFAST?

Yes. You may have heard that everything from graphics cards to new cars has been hit by a COVID-related supply-chain problem. We hope the effects are already behind us for Extreme, Life and Air. Nevertheless, supply-chain shortages are currently affecting Road right now – see below.

I pre-ordered a Pro Kit. Will I receive a Hello Kit followed by Road and Wall?

Yes!

If you’ve watched our Upgrade broadcasts, you already know that, together, MAGFAST Air, Life and Extreme make up the Hello Kit. As soon as Air is also shipping, that’s what all shipments will contain. (Don’t worry – if you’re one of the very early customers and you receive Life and Extreme before Air, we have an extra surprise for you.)

The rest of your Pro Kit will follow later. There’s more on that below.

I pre-ordered a Pro Kit which you’re sending to me in multiple shipments. Will MAGFAST cover the extra cost of shipping?

The short answer is: Yes!

Our goal is to have your pre-order products in your hands as soon as they’re available, so we’re not waiting to ship your entire Pro Kit at the same time. That’s our decision, and, as long as we can afford to do it, we will cover the extra cost.

Longer answer: We’re a startup with limited resources, so we will ask you to help where you can. For example, there will be opportunities to order more products at the special pre-order rates, and we hope you will help out by adding a few items to your cart at checkout. If the economics don’t work out, we may have to take a different approach.

How long is it going to take to ship all pre-orders for products now shipping?

We will know the answer to this better once our production lines are turning out MAGFAST products at a predictable pace. Our best estimate right now is that all Alpine White pre-orders for the Hello Kit (MAGFAST Life, Extreme and Air) will ship over the coming months, with Forest Green two to three quarters behind.

How about the rest of my Pro Kit pre-order?

There are two other products in the Pro Kit: MAGFAST Road and MAGFAST Wall.

The good news, in case you haven’t heard it before, is that all the design work on firmware and circuitry for MAGFAST’s unique features – magnetic snap-to-charge, lots of USB-C and USB-A ports providing multiple ways to get power in and out, LEDelicious – all that work is done, and it all applies to Road and Wall… and future products that are still a twinkle in our founder’s eye.

The engineering and design teams have been able to focus almost 100% on Road and Wall recently, and things are moving fast, although we don’t yet know how much the supply-chain shortage will impact production.

The news for Wall is even more exciting. Without giving away too much, the Wall that you will receive is a major upgrade from the original version you pre-ordered: using the latest Gallium-Nitride (GaN) technology, MAGFAST Wall now packs more power output and with more features.