Lux and Lux Pro cable warranty: what's covered and what isn't

Thank you for choosing MAGFAST! Lux and Lux Pro cables are built to last, and both are backed by our 3-Year Warranty. This article explains the situations a warranty doesn't cover, so you know what to expect.

You can read the full warranty policy at MAGFAST.com/legal-etc.

What the warranty is for

The warranty covers defects in materials and workmanship, and failures during normal use, within the warranty period. If your Lux or Lux Pro cable stops working and none of the situations below apply, we'll make it right.

Situations a warranty claim usually can't cover

• Misuse or rough handling

• Accidental damage or neglect

• Pet or pest damage

• Exposure to liquids

• Environmental factors or acts of nature

• Cables received as part of a free offer, which follow the terms of that offer

• Cables past the warranty period

• Claims without proof and date of ownership, such as an order number or receipt

Tip: keep your order number handy, and register your cable so your purchase is on record.

What damage can look like

If you're wondering whether a cable's condition falls under the list above, these are the signs we look for:

• Excessive pulling or bending, especially at the connectors, which can break the wires inside.

• A crushed or cut cable, for example one that has been run over, or whose outer insulation is cut through.

• A bent or damaged connector, including bent pins, corroded contacts or cracks in the housing.

• Impact damage, from being dropped or hit with force.

• Tears or fraying in the insulation, especially near the connectors.

• Liquid exposure, which can cause corrosion or short circuits.

• A forced connector, from plugging into a port at the wrong angle.

• Harsh chemicals, whether from cleaning products or corrosive substances.

Looking after your cable

A few small habits keep a cable happy for years: pull on the connector rather than the cable, avoid tight bends at the ends, keep it dry, and give it a gentle wipe with a soft dry cloth.

Not sure whether your cable is covered?

Tell us what happened. Write to Hello@MAGFAST.com with your order number and a photo of the cable, and we'll take a look.

Thank you so much for your loyalty and all your support.