The Best Warranty in the Charging Business. Guaranteed.

MAGFAST’s products are designed to work beautifully, and are built to last.

We use strong, high-grade materials for the enclosures (the outside parts you see), not the cheaper stuff that looks OK but quickly stains, cracks and breaks. And on the inside we over-engineer the electronics with premium quality components and batteries from Tier-1 suppliers.

We want you to love everything about your MAGFAST experience. That’s especially important if ever there’s a problem, so among many other things, that means this warranty is intentionally easy to read, and it’s straightforward to get our help if ever you need it.

There are six sections to this warranty:

1. What our MAGFAST Family Product Lifetime Warranty actually means
2. $10,000 connected-equipment warranty
3. Who is covered
4. Exclusions from coverage
5. Legal mumbo jumbo
6. What to do if you believe you have a valid warranty claim

To find out the details of your cover, please read this whole document.

1. What our MAGFAST Family Product Lifetime Warranty actually means

We warrant that our products will work in normal use for the reasonable lifetime of the product.

We define the reasonable lifetime of a MAGFAST charging product to be 3 years.

Why the difference?

Because while we build these products to last and last, even the best modern batteries only perform great for a few years. Trust us. The moment we can source safe, longer lasting batteries we will.

Also note its normal that some components will wear through regular use and that new technologies may come along that will eventually supersede the current ones. That said, we’re right at the start of the ‘age’ of Qi wireless charging and USB-C wired charging, so you should be just fine.

This list shows what that means for our current product range. Please get in touch if you’ve any questions about the list below:

Product Name Warranty (from date of delivery)
MAGFAST Wall 3 years
MAGFAST Wall SP 3 years
MAGFAST Wall 2X 3 years
MAGFAST Wall SP2X 3 years
MAGFAST Life 3 years
MAGFAST Extreme 3 years
MAGFAST AirForce 3 years
MAGFAST Road 3 years
MAGFAST Time 3 years
MAGFAST Air 3 years
MAGFAST Family Cables 3 years
MAGFAST Adaptor Tips for Wall 3 years

2. $10,000 Connected-equipment warranty

We guarantee that our stuff won’t hurt your stuff.

When you plug your devices into MAGFAST products you expect them to be safe. If your equipment were ever damaged as a result of a malfunction in a MAGFAST product during correct normal use we’d pay to have it repaired or replaced at our cost.

Some of our chargers have surge protection built-in. If your equipment is damaged by a voltage surge while properly connected to grounded mains power through one of our surge protection devices, we’ll pay to have it repaired or replaced then too.

You’re covered for up to $10,000 per incident.

There are some limitations as explained below.

3. Who is covered?

You are covered if you meet the limitations of this warranty and you purchased your MAGFAST product either direct from us or from an approved retailer.

If you bought from us, we can look you up in our records. If you bought from someone else, we need to see proof of purchase showing how much you paid, and where and when you bought your MAGFAST brand product. If you didn’t buy from us, the best way to trigger coverage is to register your product as soon as possible after purchase. You can register online or send in the card that came with your MAGFAST product.

4. Exclusions from coverage:

Yup – sorry – there are some things this warranty doesn’t cover. This warranty covers defects. Things that don’t work. It doesn’t cover chips or nicks or scratches or other ‘cosmetic’ damage.

And you’ll void your warranty if you treat your MAGFAST brand product badly whether intentionally or accidentally. If you stamp on it, drop it from the roof of a building, tamper with it, or try to repair it, alter it, shower with it or do any other dim-witted thing that breaks it, well, no warranty. This warranty is void if the serial number or MAGFAST Fingerprint has been removed, altered, or defaced. And of course, your warranty covers you for regular consumer use, not for heavy-duty gigs like powering your national rock tour. That said, Instagram something like

?‍?️? Shredding it ???with MAGFAST
??❤️at Madison ? Square ? Garden ?‍?

and maybe we’ll change our minds.

We don’t include a warranty on freebies (you might have received a free MAGFAST brand product as part of a marketing campaign, for example) unless you purchase separate coverage.

Your connected-equipment warranty has the following provisions and exclusions:
– You are covered for surge protection while your equipment is correctly connected to a MAGFAST device with surge protection. Correctly connected means that the MAGFAST surge protection device is plugged properly into a correctly wired A/C outlet with protective ground and your equipment is plugged properly into the MAGFAST product.
– If damage occurs, you will need to send us the MAGFAST surge protection device and we will also need you to send us photos of any damaged equipment, along with a detailed report on the circumstances in which the problem took place.
– The $10,000 limit is the total maximum coverage for any individual incident. For a claim over $1,000 we may ask you to provide a report from an independent third party laboratory providing evidence that your equipment was correctly connected to a MAGFAST device at the time the damage occurred, along with other signed documentation.
– Whether we repair or replace is our decision. We will pay either the fair market value of the item or the original purchase price, whichever is lower.
– Surge protection extends to equipment connected to a protective device, not to the surge protector itself. Our surge protection circuits are ‘self sacrificing’ so the surge protection circuit may safely ‘blow’ like a fuse in the process of protecting your equipment. Once any such surge protection device has absorbed a surge or surges to its capacity it no longer offers surge protection and your connected-equipment warranty no longer applies.

STOP USING ANY MAGFAST DEVICE DAMAGED IN ANY WAY, INCLUDING BY A VOLTAGE SURGE.

Use your MAGFAST products safely and responsibly – while 2 or 3 can often be safely stacked together use your common sense at all times.

5. The legal mumbo jumbo:

This section protects both you and us and clarifies the intent and limitations of this warranty.

We will repair or replace any defective item during the warranty period or, if we choose to, we may instead choose to repair or replace a defective or malfunctioning component.

This warranty is your final warranty and stands alone. That means that any impression you have received about your MAGFAST product or its fitness for any purpose doesn’t determine your coverage – only this warranty does. This includes implied warranties of merchantability and fitness for a particular purpose which we expressly exclude and disclaim.

You have statutory rights. That means that different states and countries have different minimum requirements for warranties – and those minimum requirements are not affected by any limitations here.

If an item is lost on its way to us from you, you are responsible. If it’s lost on its way from us to you, we are responsible.

We are not responsible for consequential, incidental or other damages, and we expressly exclude and disclaim liability for any damages resulting from the use, operation, improper application, malfunction or defect of your MAGFAST product. Our obligation is strictly and exclusively limited to the replacement or repair of any defective product or component part(s). Some states/jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so this limitation or exclusion may not apply to you.

We do not assume or authorize anyone to assume for us any other obligation whatsoever. Some states/jurisdictions do not allow limitation on how long an implied warranty lasts, so this limitation may not apply to you.

We reserve the right to void your warranty if we have reason to believe that you have obtained your MAGFAST product fraudulently or are attempting to abuse the generosity of these warranty provisions.

If for some reason we can’t reach agreement about some provision of this warranty, you and we agree that we will resolve our disagreement through binding arbitration and under no circumstances in any form of class, representative or consolidated action. You and we waive the right to trial by jury.
It is your responsibility to comply with local, state, or federal regulations, if any, that may relate to MAGFAST products or their use.

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state and jurisdiction to jurisdiction.

6. What to do if you have a warranty claim:

1. Visit this page on our website to let us know you have a claim. If you are covered by this warranty you will be able to complete a form which will include shipping address and an RMA (return merchandize authorization) number. If you are not covered, we’ll still do everything we can to help you, there just may be a fee.

2. Ship your MAGFAST product back to us at the address on the form. We will cover the cost of shipping if your return is within 90 days of purchase. If not, you will need to cover this cost.

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