Thank you for taking a few moments to watch this video. 

It’s only a few minutes and, if you’re a MAGFAST customer, it contains important information about your MAGFAST products - shipped or unshipped. I’ll have Kate come in and give you details in just a moment.

A few days ago, I announced during a live broadcast the tough decision I’d reached recently, after years of difficult challenges for our business. I alone am responsible for the problems we’ve had. I started MAGFAST - and I have made or approved every important decision throughout our seven years. The original suppliers I chose simply didn’t deliver in a reasonable timeframe. The result was that literally $millions that should have gone to making and shipping great products instead went on refunds and handling the hundreds of thousands of utterly reasonable customer emails and calls asking what was going on.

The plain truth is that without that drain of cash we could have shipped pretty much everyone by now. 

So I was faced with a stark choice. Shutter the company I loved - letting down everyone involved - including you. Or ask you - and everyone - to support this fresh start based not just on the really great products we’ve built, but a bold new business plan to transform MAGFAST.

Now - with your support - and because of new partnerships - including with one of the first investors in Uber - plus some incredible new opportunities, and my own determination to do right by you, we are moving forward again.

Already it’s clear from the reaction to the announcement that you’ve chosen overwhelmingly to back us all the way.. and I WILL do everything in my power to ensure that you and everyone in the MAGFAST community gets the best possible outcome - I’m hoping an outcome even better than you originally expected. 

Here’s the plan we’ve been working on. It’s generous - as generous as we’re able to make it - and we think it’s the way to ensure that everyone wins.

First off, we’re now only selling products that are in stock or on their way from the factory. I know you’ll agree with that.

Second:

If you’ve pre-ordered anything from us that hasn’t yet been shipped, MAGFAST will provide you vouchers to the equivalent of DOUBLE the value of your order. You’ll be able to redeem those vouchers for existing products - that’s Lux or Heathrow - or for MAGFAST’s next-generation chargers - Gen2.

Because the Gen1 chargers took so long to make, technology has moved on. We need to make good on our promise to ship you the most advanced products available - and Gen2 will be high-speed, high-performance chargers that will do much more than just charging. I’ll tell you more about those in a moment.

You don’t need to do anything to get those vouchers. You’ll be able to sign into your account this 4th of July - or in the weeks following 4th of July - to accept them. And they will entitle you to special pricing just for existing customers.

You won’t be able to redeem them for 100% of the value of your new order - that would kill the company - which I know no one wants. But you will be able to get at least 50% off any of the new MAGFAST product range. And you’ll be able to spend double your original purchase.

If you choose to invest ANY AMOUNT in MAGFAST in this current investment round that closes on April 29, we’ll even double the value of those vouchers once again. You don’t need to invest in MAGFAST - you’ll already get double. If you do choose to invest, you’ll receive DOUBLE DOUBLE.

Let me take an example:

If you preordered $100 of MAGFAST products, you are entitled to $200 in vouchers. Nothing to do other than sign into your account on 4th July or the following weeks and accept the vouchers.

If you choose to invest any amount in MAGFAST before April 29, we’ll double those vouchers again. So in this case, you’d be entitled to $400.

The vouchers WILL be in your account on 4th July, and we’ll send you an email to let you know they’re there.

It’s really that simple.

If you’ve received part of your pre-order, we want to do right by you too, and make sure you have access to the new Gen2 range. You’ll get vouchers equal to double the amount of your unshipped dollars. :

If you pre-ordered Heathrow or Lux Pro or Ultra, our current plan is still to order and ship those products to you. We’ll give you timeframe on the status page as soon as we have a ship date from the factory.  Please know that it is a priority for us. If you choose not to wait for those, then we can issue you a voucher for the amount you spent to be used on anything in our online store.

Please hold off contacting customer support. You WILL RECEIVE AN EMAIL from us with all the details laid out for the specific products you have pre-ordered, and you will receive that email before the 4th of July. Please make sure that your email client receives emails from MAGFAST - sometimes people report that our messages go to spam.

Thank you so much for listening, thank you for supporting MAGFAST, and thank you to so many of you for your kind messages.